Crookston Medical Centre in Glasgow offers our patients the following appointment service.

Consultations

The surgery is opened from:

Monday to Friday:
9.00 a.m. – 1.00 p.m. and 2.00 p.m. – 6.00 p.m.
See below for additional times on Monday and Tuesday.

We have an early morning surgery on a Tuesday from 7am by appointment and a late evening surgery on a Monday until 7pm – again by appointment.

All consultations are by appointment (10 or 15 minutes duration) and can be made during these times. As far as possible we strive to provide a “same day” service but also offer pre-booked appointments for convenience of our patients.

If you require an urgent appointment please let the receptionist know so that you will be seen on the same day although you may not have a choice of doctor.

You may wish to indicate whether you would prefer a male or female doctor when an urgent appointment is required.

If you feel your problem is particularly complex or it involves several problems, please ask for a double appointment with the Nurse or Doctor.

The Doctors and Nurses will normally have finished morning surgery by midday and should be available to speak to you if you need telephone advice at that time. You can book an appointment for a telephone consultation if you desire.

Cancellations/Keeping Appointments

If you are unable to keep your appointment for any reason PLEASE let us know as early as possible so that we can reallocate the time to another person. 

The doctors see patients who are acutely unwell as the same day (especially babies and children).  We cannot do this if appointments are not kept or cancelled.

EMERGENCY (OUT OF HOURS)

Emergency Appointments and house visits after 6.00 p.m. weekdays and weekends/public holidays will be dealt with by GEMS (Glasgow Emergency Medical Service) and NHS 24.

The Emergency telephone number is:

NHS24 Telephone: 111

The NHS 24 website address is www.nhs24.com.

The equivalent for England and Wales is NHS Direct www.nhsdirect.nhs.uk


Home Visits

Housecalls are only made for the seriously ill or seriously disabled who are housebound.

For those who are housebound calls must be requested before 10.00 a.m. unless an unexpected emergency arises.

We wish to provide all of our patients with a good service but if every one who is suffering from mild illness or not seriously ill requests a housecall we could not continue to supply such a responsive service and overall patient care would suffer.

Dr Graham, Dr Watson, Dr Balmer and Dr McMillan see patients who are acutely unwell on the same day (especially babies and children and the frail elderly). If patients use the service well it will improve for the benefit of everyone.


Test Results/Enquiries

Enquiries regarding test results and letters should be made after 12 noon, to allow time for the morning mail to be sorted.  It would be helpful if you can have details of which doctor/nurse requested the test and when it was taken.


Telephone Consultations

If you are looking for advice and do not particularly need or wish to see a GP you can ask the reception staff for an appropriate time slot to phone and discuss any healthcare matters.


Email Consultations

We do not yet use this service widely but Dr. Graham is prepared to trial the service and get an understanding for demand. If you would like an e-mail consultation discuss this with the reception staff or e-mail GG-UHB.gp52344Crookstonenquiries@nhs.net


Change of Address OR Telephone Number

Please remember to let the surgery know if you change your Address or telephone number.  This information will allow us to keep your information as up to date as is possible.


Patients With Particular Needs

DISABLED ACCESS: Our surgery is accessible to patients using a wheelchair. We also have 2 parking spaces outside which are reserved for patients displaying a disabled sticker.

NON ENGLISH SPEAKERS: Interpretation and translation services can be arranged for patients who do not speak English. Please let us know if you need this service when booking an appointment.


Zero Tolerance of Abusive Behaviour

We understand that those who are worried about their health or the health of a member of their family may be extremely stressed and that tempers can be frayed in such circumstances.

In general, however, the Practice has a Zero Tolerance policy with regard to verbal or physical abuse of staff.

Any such abuse will be reported to the police and the offender will be removed from the practice list.


Self Help and Reliable Sources of Information

Many people are keen to understand their own clinical conditions better and are proactive about improving their own health.

It can however be difficult to get reliable sources of information from the plethora of websites available to the General Public.

The reference we would recommend to our patients is www.patient.co.uk.

Although we cannot verify everything that is available on this website it is a very good starting point for obtaining basic healthcare information and has innumerable links to other good quality health on the web resources. Also try www.selfhelpguide.nhs.uk.

We also recommend Scottish Health on the Web - www.show.scot.nhs.uk/ for information on the NHS in Scotland.

Crookston Medical Centre
230 Dalmellington Road
Glasgow
G53 7FY
Scotland
Tel: 0141 883 8887
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